Refund policy

 

Return & Refund Policy – Dreamlet

At Dreamlet, we want you to feel completely confident with your purchase. That’s why we offer a 90-day return policy, meaning you have 90 days after receiving your item to request a return.

📦 Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused
  • In its original packaging
  • With all tags (if applicable)
  • Proof of purchase required

To start a return, you can contact us at:
📧 dreamlet@use.startmail.com

Please note that returns must be sent to the following address:
📍 [INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

⚠️ Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We’ll evaluate the issue and make it right as quickly as possible.

🚫 Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, plants, etc.)
  • Custom or personalized items
  • Personal care products

We also do not accept returns for:

  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Final sale items

If you’re unsure about your item, feel free to contact us.

🔄 Exchanges

The fastest way to get what you want is to:

  1. Return your current item
  2. Once accepted, place a new order

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be:

  • Unused
  • In original condition and packaging
  • With proof of purchase

💳 Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note:

  • Your bank or credit card provider may take additional time to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 dreamlet@use.startmail.com